You have 14 days from receipt to return non-faulty items, provided they are in their original, unused condition. Please note, return postage is your responsibility.
We know navigating the human world can be less straightforward than a catnap in the sun.
Whilst we prefer spending our days lounging in sunbeams and judging from afar, we understand the importance of clarity. That’s why we’ve put together some paw-picked FAQs to guide you through any human queries about our shop.
Still curious? Just let our human assistant, Krisztina, know, and she’ll help sort things out. After all, we’re here to make your experience as smooth as a well-groomed coat.
What should I do if my item arrives faulty?
If an item arrives faulty, please send us visual proof (a photo or video) of the fault. We’ll arrange a replacement at no additional cost to you.
Are personalized items returnable?
Personalized items, customized specifically for you, cannot be returned unless they arrive faulty, due to their bespoke nature.
Do you offer free delivery?
Yes, we offer free delivery on orders over £15 within the UK. We strive to dispatch your items within the specified delivery window.
Can I cancel my order for digital content?
The right to cancel a purchase of digital content can be waived if the downloading process has begun with your acknowledgment and consent.